How do residents rate their town halls in the province of Málaga? A report compiled by this newsroom reveals which are the most and least appreciated by their users.

An analysis based on public ratings on the Google listings of all the town halls in the province of Málaga with more than 10 reviews sheds light on public perception of municipal management.

What does a town hall have to do?

Town halls are the institutions closest to the public and are responsible for essential services such as street cleaning, maintenance of parks and gardens, social care, issuing administrative documents (such as municipal registration (padrón)), organising cultural events, and even managing urban planning and local traffic. For this reason, their image among residents is key to understanding the level of satisfaction with the nearest public administration.

Manilva, at the bottom of the ranking

Manilva Town Hall is among the worst-rated in the province. With an average score of 2.9 stars out of 5 on Google and a total of 44 reviews, public perception shows that there is considerable room for improvement. Only Benaoján Town Hall (2.8) has a lower rating than Manilva, while Benalmádena (2.9) matches the local town hall.

Among the reviews users have left about Manilva Town Hall, the main one is recurring complaints about the lack of telephone service: «Llamo todos los días como 50 veces para hablar con consumo y no hay manera. Pésimo el servicio ofrecido. La gente trabajadora pagamos vuestros sueldo para que nos deis estos servicios.» This is not the only complaint on the same issue: «Menudos incompetentes. No responden al teléfono y cuando lo hacen no te solucionan nada, parece que estás molestando su hora de café. Es vergonzoso, efectividad cero. Así va el país!!! Esperemos que contraten a personas más productivas en algún momento.» or that of another user «Aquí no coge el teléfono NADIE.»

Problems with customer service regarding municipal registration (padrón) such as «Fui atendido por la encargada de empadronamiento. Bastante mala experiencia. Mucho desgano y trabas para realizar los trámites. No nos ayudó en ningún momento y no me agrado su trato» or that of another user who left this review: «Fui a empadronamiento de manilva 2 veces me transparente fatal,me hicieron pagar una plusvalía por adquirir la casa de un no residente .No intentaron escucharme solo querían cobrar sin derecho a reclamación encima x menos de tres meses me la subieron 200e .Pedí q me enseñarán la ley y se negaron,q la mirara en Internet»

And which are the best-rated town halls in the province?

At the opposite end of the ranking (taking into account the town halls in Málaga with more than 10 reviews), small municipalities with an excellent reputation stand out:

• Montejaque (Municipal Tourist Office): ⭐ 5.0 (11 reviews)
• Benarrabá Town Hall: ⭐ 4.9 (15 reviews)
• Istán Town Hall: ⭐ 4.8 (38 reviews)
• Almáchar Town Hall: ⭐ 4.8 (21 reviews)
• Benadalid Town Hall: ⭐ 4.8 (11 reviews)

These figures show that, even in localities with smaller populations, personalised service, institutional closeness and efficient management can make a big difference to public ratings.

What does this mean for residents?

A town hall’s digital reputation affects not only how residents see it, but also its tourist image, business investment and the social climate of the municipality. Transparency, public service and the ability to respond to everyday needs are more visible than ever thanks to reviews on platforms such as Google, which is the one we have used for this analysis.

Town Hall Ratings in the Province of Málaga

This report is based on data obtained from Google ratings of municipalities in the province of Málaga with more than 10 reviews.

*Note: The table is ordered by the score given by Google, from highest to lowest, according to user ratings.

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